Refund policy

Allikart refund and replacement policy

Contact us at allikartstuffs@gmail.com for help with your order. Include your order number and a description of the issue.

Damaged, faulty or incorrect items

Please contact us within 14 days of delivery if your item arrives damaged, faulty or different from what you ordered. This reporting request does not limit any statutory rights or longer legal time limits that apply to your purchase.

We may ask for clear photos or a short video to help us understand the problem. For eligible claims, we will provide a refund or, with your agreement, a replacement at no additional cost. You do not need to return the item. Stop using any item that appears unsafe.

Change of mind and cancellation rights

We do not offer voluntary change-of-mind refunds. However, we honour all cancellation, withdrawal and refund rights required by applicable law.

For UK and EU customers, online purchases generally carry a right to cancel without giving a reason within 14 days after delivery, subject to applicable legal exceptions. Tell us clearly by email that you wish to cancel; you do not need to use a special form. For an eligible statutory cancellation, we waive the requirement to return the goods: you may keep the item.

For these cancellations, we will refund the amount due, including the basic outbound delivery charge where required, within 14 days of receiving your cancellation notice. Any additional amount paid for a more expensive delivery option is not refundable unless required by law.

Missing orders and shipping delays

If your order has not arrived or shipment is delayed, contact us so we can investigate and arrange the remedy required by applicable law, including cancellation and a refund where you are entitled to them.

How refunds work

Refunds are made to the original payment method without a refund-processing fee. We will notify you when your refund is issued. Your bank or payment provider may take additional time to show the funds. Your rights against Allikart do not depend on reimbursement or approval from our supplier.

No physical returns required

For refunds and replacements covered by this policy, you may keep the item. Do not send it to the supplier or to the address on the shipping label. No return postage or restocking fee applies.

Your statutory rights

Nothing in this policy excludes or limits your mandatory consumer rights, including rights for faulty, misdescribed or undelivered goods. Where local law provides greater protection, that protection applies.